1. Overview
At Bitnova LLC, we take pride in providing fast, safe, and reliable delivery of our shipping containers across the United Kingdom and the United States. Our goal is to ensure your container arrives in perfect condition and on time.
2. Delivery Areas
We currently deliver throughout the United Kingdom (including England, Scotland, and Wales) and the United States.
For locations outside these areas, please contact our team before placing your order.
3. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
You will receive an order confirmation email followed by tracking or delivery details once your order has been dispatched.
4. Delivery Time
Estimated delivery time depends on your location and product availability:
- Standard Delivery (UK): 5–7 business days
- Standard Delivery (US): 5-7 business days
- Bulk or Custom Orders: May take up to 14–20 business days
We work with reliable transport companies to ensure secure and timely delivery.
5. Shipping Charges
Shipping costs are calculated based on container size, weight, and delivery location.
You’ll see the total shipping cost at checkout before confirming your purchase.
Large or remote area deliveries may incur additional fees.
6. Delivery Procedure
The delivery team will contact you prior to arrival to confirm drop-off details.
Ensure there’s enough space and ground access for safe offloading of the container.
Customers are responsible for ensuring delivery access (crane or forklift if required).
7. Damaged or Missing Items
If your container arrives damaged or incomplete, contact us immediately within 48 hours.
Please include photos and your order number — we’ll investigate and arrange a replacement, repair, or refund as needed.
8. International Shipping
Currently, Bitnova LLC ships only within the United Kingdom and the United States.
For other international deliveries, please contact our team to discuss possible arrangements.
9. Order Tracking
You’ll receive updates via email once your order has been dispatched.
For direct tracking inquiries, email us at support@bitnovallc.com with your order ID.
10. Contact Us
For any shipping questions or assistance:
📍 Address: 158 Ewell Road, Surbiton, KT6 6HE, United Kingdom
📧 Email: support@bitnovallc.com
📞 Phone: +44 7438827586
🌐 Website: bitnovallc.com
Trade Mark : Bitnova LLC